Privacy Policy

Heathrow Travels Ltd is the data controller for the personal information we hold about you. Our registered address is 123 Bath Road, Heathrow, Middlesex, UB3 5AL. If you have any questions about this policy, please contact us at privacy@heathrowtravels.co.uk.

We collect information you provide directly to us, including: your name, email address, phone number, postal address, passport details, date of birth, and payment information when you make a booking or enquiry.

We also collect information automatically when you use our website, including your IP address, browser type, pages visited, and how you found our site. This is collected via cookies and similar technologies.

We use your personal information to: process and manage your bookings; communicate with you about your travel arrangements; send you important updates about your holiday; comply with legal obligations; and improve our services.

With your consent, we may also use your information to send you marketing communications about special offers, new destinations, and travel inspiration. You can withdraw this consent at any time by contacting us or clicking 'unsubscribe' in any marketing email.

We process your personal data on the following legal bases: contract performance (to fulfil your booking); legal obligation (to comply with applicable laws); legitimate interests (to improve our services and prevent fraud); and consent (for marketing communications).

We share your personal information with third parties only where necessary to fulfil your booking, including airlines, hotels, transfer providers, and other travel suppliers. We may also share information with payment processors, IT service providers, and regulatory authorities where required by law.

We do not sell your personal information to third parties. Any third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

Some of our travel suppliers are based outside the UK and EEA. Where we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Booking records are typically retained for 7 years after your travel date.

Under UK GDPR, you have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data (in certain circumstances); object to or restrict our processing of your data; and data portability.

To exercise any of these rights, please contact us at privacy@heathrowtravels.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to improve your browsing experience and to analyse site traffic. Essential cookies are required for the site to function. Analytics cookies are only set with your consent. You can manage your cookie preferences at any time using the cookie banner on our website.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website with a revised 'last updated' date. We encourage you to review this policy periodically.